f.a.q.

 
What is your return policy?

Items purchased for full price may be returned, unused, within 15 days of purchase. Customer is responsible for tracking of package and return shipping fees. Customers wishing to return an item should use the contact form to alert us that a return is on its way. Once received, we’ll credit the account that the item was charged to and send an email with credit details.


Return address:
goodlinens
92 Main Street #1
Gloucester, MA  01930
 

What do you mean when you say that linen stays fresh-smelling?

Heavy cotton terry towels take a long time to dry, giving bacteria the opportunity to multiply and create unpleasant odors. Not everyone has this problem, but those who do find that linen towels are a solution. Because they dry more quickly, linen towels don’t give bacterial odors the chance to develop.
 

Are your towels really absorbent?

Yes!  Linen takes on 20 times its weight in water, creating a super absorbent fabric. Toweling off with linen, compared with traditional cotton terry, is a different experience. We’ve found that for most customers, once they grow accustomed to using one of our towels, it becomes their towel of choice.

 

How do I launder your towels?

Machine wash cold or warm (water should not exceed 40 degrees Celsius or 105 degrees Fahrenheit) with like colors. For first washing, towels with colored yarns should be washed separately. For subsequent washings, wash with like colors. Use liquid soap or detergent and rinse well. Dry alongside other items. Since linen dries faster than cotton terry, take care not to over-dry your goodlinens towel if drying it with cotton terry towels. For extra exfoliation, hang dry. Note that the natural color of our linen towels will lighten significantly if left in the sun repeatedly. Stains should be treated while fresh, for best results. Never use bleach or fabric softener, as bleach weakens the cellulose fibers and fabric softener inhibits the towel’s absorption. 

 

What’s the difference between cotton and linen?

Linen yarns are derived from the cellulose fibers inside the stock of the flax plant, while cotton is derived from the cotton plant. Flax fibers are much longer, creating a more durable fabric.

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